Refund Policy

If you are not satisfied with Nuance Pro, you can request a full refund within 30 days of your order date. You do not need to give a reason.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Nuance orders. To request a refund, visit paddle.net with the email address you used at checkout, or email us at support@nuance.ac and we will arrange it for you.

Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer, typically within five to ten business days.

You can cancel Nuance Pro at any time from Settings → Plan. Cancelling stops future renewals; your Pro access continues until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.

Nuance Pro renews monthly at $29 until cancelled. If a renewal charge was unexpected, contact us at support@nuance.ac and we will look at it with you.

Paddle's own refund policy also applies to purchases made through it, and your statutory consumer rights are unaffected by anything on this page.